lumidwellingllc.com values ​​the customer shopping experience. If you are not satisfied with the product you received, you can apply for a return and refund according to the following policy:

  1. Return Period

Customers must submit a return request within 30 days of receiving the product. We may not be able to accept return requests submitted after 30 days.

  1. Return Requirements

Before applying for a return, please contact us via customer service email and explain your order information and the reason for the return. Returned products should be in resalable condition, and the original packaging, accessories, and related items should be kept as intact as possible.

Products must be properly packaged before being sent back to avoid damage during transportation. Refunds may not be available for items damaged due to improper use, intentional damage, or situations that clearly affect the resale value of the product.

  1. Return Address

After confirming that the return meets the requirements, please send the product to the following address:

Return Address:
3760 LAKE LYNN DRIVE
GRETNA, LA, 70056

Please do not send the product back without prior confirmation. For returns, please contact [email protected] for return arrangements.

  1. Refund Processing Time

After receiving and inspecting the returned goods, we will process the refund according to the actual situation of the order. Orders that meet the refund conditions will usually be processed within approximately 3 business days after the return is confirmed.

The actual arrival time of the refund may also be affected by the processing speed of the bank or payment institution used by the customer.

  1. Product Issues

If you receive a damaged product, missing accessories, or a product that is clearly inconsistent with the order, please contact us as soon as possible and provide order information and relevant photos or descriptions. We will assist in processing returns, exchanges, or refunds based on the specific circumstances.

  1. Contact Information

To request a return or check your refund status, please contact us:

Company Name: LUMI DWELLING LLC
Customer Service Email: [email protected]
Return Address: 3760 LAKE LYNN DRIVE, GRETNA, LA, 70056

We recommend that customers retain proof of shipment after sending the return package to track the return’s status if needed.